General Conditions

These General Terms and Conditions govern the provision of services offered on the website www.rakk.es , owned by:

Rakk Global Solutions S.L.

CIF: B88532668
Registered address: C/ Benjamín Franklin, 75-77, 28939 Arroyomolinos
(Madrid), Spain.
Contact email: info@rakk.es

Hereinafter, “Rakk” or “the Company.”

Accessing, requesting information, or contracting any of the services offered implies the Client’s or user’s (hereinafter, “the Client”) full acceptance of these General Terms and Conditions.

1. Purpose of the Services

Rakk provides fulfillment services, which may include, among others:

  • Receipt of goods.
  • Visual inspection and inventory registration.
  • Storage and safekeeping.
  • Order preparation and packaging.
  • Coordination of shipments with logistics operators.
  • Returns management.
  • Administrative, documentary, and regulatory services associated with the marketing of products.

Rakk does not act as a seller, distributor, or owner of the products stored or handled, but solely as a provider of logistical and regulatory services to third parties.

2. Client’s Responsibility

The Client declares and guarantees:

Be the legitimate owner of the products or be authorized for their distribution.

That the products comply with the applicable regulations regarding:

  • Health regulations
  • Cosmetic regulations
  • Food regulations
  • Customs regulations
  • Environmental regulations
  • Commercial or safety regulations, as applicable.
  • That the documentation and information provided to Rakk is truthful, complete, and up to date.
  • That they are responsible for the taxes, fees, permits, and registrations required for the commercialization of their products in the markets where they operate.

Rakk shall not be held liable for penalties, costs, or administrative measures resulting from the Client’s regulatory non-compliance.

3. Receipt and Storage of Goods

The Client must provide advance notice of shipments. Rakk may reject or hold goods if:

  • There is no clear identification data.
  • The content is dangerous, illegal, or infringes third-party rights.
  • The documentation is incomplete or irregular.

Products will be stored in suitable facilities, but custody does not imply Rakk’s responsibility for the ownership, legality, or destination of the product.

4. Order Preparation and Shipping

Order preparation and dispatch will be carried out following the instructions provided by the Client. Shipping times are subject to:

  • Carrier availability.
  • Operating hours.
  • Logistical and customs conditions.

Rakk does not guarantee final delivery times, as the transportation phase is carried out by external companies selected by the Client or by Rakk on their behalf.

5. Returns and Replacements

Returns management will be carried out according to the Client’s instructions. Costs arising from returns, additional storage, or reconditioning will be borne by the Client.

6. Delegated Responsibility Services (“Responsible Person”)

(Only if the Client expressly contracts this service) In the event that Rakk acts as the Responsible Person before European authorities under Regulation (EC) 1223/2009 or other applicable regulations:

  • A specific agreement, in addition to these Terms and Conditions, will be formalized.
  • Rakk will assume functions of document supervision, regulatory compliance verification, and record maintenance.
  • This service will incur an additional cost and ongoing obligations.

Without such an agreement, Rakk does not act as the legal responsible party for the product before health, regulatory, or customs authorities.

7. Liability and Disclaimers

Rakk shall not be liable for:

  • Incidents arising from external transportation.
  • Loss of profits, consequential damages, or indirect damages.
  • Damages or blockages caused by the Client’s regulatory non-compliance.
  • Stock discrepancies arising from undeclared or inaccurate inventories.
  • Content, composition, or effects of the product.

Rakk’s maximum liability to the Client shall, in no case, exceed the value of three (3) months of services billed immediately prior to the incident.

8. Billing and Payments

Rates will be agreed upon in writing with the Client.

Services will be invoiced monthly, unless otherwise agreed.

In the event of non-payment or delay, Rakk may:

  • Temporarily suspend the services.
  • Hold goods until the outstanding balance is settled.
  • Apply surcharges or interest as provided by law.

9. Applicable Law and Jurisdiction

The contractual relationship will remain in force as long as there is logistical activity or an outstanding balance.

The Client may request the withdrawal of goods at any time, subject to the settlement of:

  • Outstanding invoices
  • Outbound preparation costs
  • Transportation or customs costs, where applicable

10. Applicable Law and Jurisdiction

These Terms and Conditions are governed by Spanish law. Both parties agree to submit any disputes to the Courts and Tribunals of Madrid (Spain).