Privacy Policy

1. Identification of the Data Controller

In compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR), and Organic Law 3/2018 of 5 December on Personal Data Protection and guarantee of digital rights (LOPDGDD), the user is informed that the personal data provided through the website [www.rakk.es](http://www.rakk.es) will be processed by:

Rakk Global Solutions S.L.
Tax ID: B88532668 Address: C/ Benjamín Franklin, 75-77, 28939 Arroyomolinos
(Madrid), Spain
Contact email: info@rakk.es
Hereinafter, “Rakk” or “the Company.”

2. Purposes of the processing

The user’s personal data may be processed for the following purposes:

  • Managing inquiries, information requests, contact, and communications made through the website forms, email, or telephone.
  • Execution of the contracted services (storage, logistics, fulfillment, order preparation, document/regulatory management) and management of the contractual relationship between the user or their company and Rakk.
  • Billing, payments, and compliance with legal, tax, accounting, and regulatory obligations arising from the provision of services.
  • Sending operational communications related to the provision of services, and where applicable, commercial communications provided the user has given explicit consent.
  • Sending commercial and promotional communications about Rakk’s activities, products, or services through the Brevo platform, provided the user has given consent.
  • Statistical analysis and performance measurement of the website using Google Analytics and Meta Pixel, for analytical and advertising purposes.

3. Legal basis for processing

The legal grounds that legitimize the processing of data are as follows:

  • The performance of a contract to which the user or their company is a party, or the implementation of pre-contractual measures (“Art. 6.1.b GDPR”) where applicable.
  • The free, specific, informed, and unambiguous consent of the data subject (“Art. 6.1.a GDPR”) for purposes that require it (e.g., commercial communications).
  • Compliance with legal obligations to which Rakk is subject (“Art. 6.1.c GDPR”) in tax, accounting, labor, or health matters.
  • Rakk’s legitimate interest (“Art. 6.1.f GDPR”) for service improvement, statistical analysis, technical security of the website, or fraud prevention, provided that these interests do not override the fundamental rights and freedoms of the data subject.

4. Data retention

The personal data provided will be retained for the time necessary to fulfill the purpose for which it was collected, as well as to comply with applicable legal obligations. In particular:

  • Data related to the management of inquiries or communications will be retained until the user withdraws their consent or a reasonable period of inactivity has passed.
  • Data related to the contractual relationship will be retained while the contract is active and thereafter for the legally applicable limitation periods.
  • Data necessary for billing, accounting, or regulatory compliance will be retained for the legally required minimum periods.

5. Recipients and international transfers

Data may be shared with the following recipients or categories of recipients:

  • Tax, health, customs, or regulatory authorities when such disclosure is legally required.
  • Logistics, transportation, storage, or technology service providers acting as data processors, provided they offer services related to the contractual relationship with Rakk.
  • Under no circumstances will personal data be transferred outside the European Economic Area unless appropriate safeguards are adopted in accordance with the GDPR.

6. Users’ Rights

The user may exercise the following rights at any time with Rakk:

  • Right of access: to know which personal data is being processed by Rakk.
  • Right to rectification: to request the correction of inaccurate personal data.
  • Right to erasure: to request the deletion of personal data when, among other reasons, it is no longer necessary for the purpose for which it was collected.
  • Right to restriction of processing: to request that Rakk restrict the processing of their data under the legally established terms.
  • Right to object: to oppose the processing of their data when there is a legitimate reason.
  • Right to data portability: to receive the data you have provided to Rakk, in a structured and commonly used format, in order to transfer them to another controller.

To exercise these rights, the user may send their request to info@rakk.es, accompanied by a copy of their identification document or an equivalent means of identification. If the user believes their rights have been violated, they have the right to file a complaint with the Spanish Data Protection Agency (AEPD) www.aepd.es.

7. Data Security

Rakk applies the necessary technical and organizational measures according to the level of risk involved in data processing, to ensure the confidentiality, integrity, availability, and resilience of the personal data processed. Rakk continuously reviews and updates its security procedures to adapt to technological advancements and prevent unauthorized access, loss, alteration, or improper disclosure of data.